Frequently Asked Questions
Everything you need to know about our premium home and garden furniture.
What is the typical delivery timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the items, which may require a white-glove delivery service.
Are Kettler products weather-resistant?
Yes, our outdoor collections are engineered with high-quality materials like powder-coated aluminum and UV-resistant wicker to withstand various weather conditions, though we recommend covers for prolonged longevity.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that return shipping fees may apply for large furniture items.
Do your products come with a warranty?
Every Kettler product is backed by a manufacturer's warranty. Standard furniture frames typically carry a 3-year warranty, while cushions and accessories are covered for 1 year against manufacturing defects.
Do you offer assembly services?
Many of our larger dining sets and lounge furniture pieces offer an optional 'White Glove' assembly service at checkout, where our team will set up the furniture in your room of choice and remove packaging.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. For large freight shipments, the carrier will contact you directly via phone to schedule a specific delivery window.